Privacy Policy

Overview

[Your Business Name] Pty Ltd (“we”, “our” or “us”) respects your privacy and is committed to safeguarding the personal information we collect and manage.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information means information or an opinion about an identified individual, or an individual who can reasonably be identified.

By providing your personal information to us, you agree to its collection, use and disclosure in line with this policy. If you share personal information about another person, you are responsible for informing them about this Privacy Policy.

Why We Collect and Use Personal Information

We collect and handle personal information to operate our business and deliver our products and services. This may include:

• Supplying products or services you request
• Managing customer relationships
• Communicating with you about bookings, purchases or enquiries
• Providing updates about products, services or promotions
• Improving our services and customer experience
• Meeting legal and regulatory requirements

Types of Personal Information We Collect

The information we may collect includes:

• Contact details such as your name, phone number, email and address
• Basic personal details such as age or date of birth
• Transaction and order history
• Payment information (such as credit card or bank details)
• Information you provide when making enquiries, completing forms, entering promotions or subscribing to updates

We do not collect sensitive information (such as health details, racial or ethnic background, religious beliefs, political opinions, criminal history or similar information) unless you consent or we are legally required to do so.

If you choose not to provide certain requested information, we may be unable to provide some products or services.

Website Data and Cookies

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

A cookie is a small file stored on your device that helps recognise your browser and improve your browsing experience.

Information collected may include:

• IP address
• Device type and operating system
• Browser type
• Pages viewed and links clicked
• Date and time of access
• Referring websites

This information helps us maintain, improve and optimise our website.

You can disable cookies in your browser settings; however, some website features may not function correctly if cookies are turned off.

How We Collect Information

We typically collect personal information directly from you when you:

• Make a purchase or booking
• Submit an enquiry
• Contact us by phone, email, online chat or form
• Subscribe to marketing communications
• Participate in promotions or surveys
• Provide feedback

In some cases, we may collect information from third parties, including:

• Service providers who assist us in operating our business
• Payment processors
• Marketing and analytics providers
• Government agencies where required

Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business. These may include:

• Payment processors and financial service providers
• IT and website service providers
• Marketing and advertising partners
• Professional advisers (such as accountants or lawyers)
• Government authorities where required by law

Some service providers may store or process data outside Australia.

We will not sell, rent or trade your personal information to third parties for their marketing purposes.

Direct Marketing

We may send you updates about our products, services or promotions where permitted by law.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. We will process your request promptly.

Storage and Security

Personal information may be stored in both electronic and physical formats.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:

• Secure servers and databases
• Password protection
• Restricted access controls
• Anti-virus software and firewalls

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are legally required to retain it.

Health Records Retention

As a registered health practitioner, we are required to create and maintain clinical records in accordance with applicable Australian laws and professional obligations.

Health records may include medical history forms, consent forms, clinical notes, treatment details, and any other information obtained in the course of providing services.

In Western Australia, we retain health records:

• For adults: for a minimum of 7 years from the date of the last entry in the record
  
• For patients under 18 years of age: until the patient turns 25 years of age
  
  

After the required retention period has passed, records will be securely destroyed or permanently de-identified, unless we are required by law to retain them for a longer period.

We take reasonable steps to ensure all health records are stored securely and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

We will respond within a reasonable timeframe. In some circumstances, access may be refused where permitted by law, and we will provide written reasons if this occurs.

To protect your privacy, we may require proof of identity before granting access or making corrections.

Complaints

If you have concerns about how we handle your personal information, please contact us in writing with details of your complaint.

We will investigate the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001

Updates to This Policy

We may revise this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.

Analytics and Online Advertising

We may use tools such as Google Analytics to better understand website usage and improve our services. These tools may use cookies to collect information about your interaction with our website and may be used for advertising and remarketing purposes.

You can opt out of Google Analytics tracking by using Google’s browser opt-out tool or adjusting your advertising settings.

We may also use tracking technologies such as the Meta (Facebook) Pixel, which allows advertising platforms to measure ad performance and deliver relevant advertisements based on prior website visits.

You can manage your ad preferences through your browser settings or relevant advertising platform privacy settings.

Effective as of April 2024